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Terms And Conditions

Terms & Conditions

The website and/or mobile application Gogorio (the “Website”) is available to any user above 18 years of age (the “User”), subject to the acceptance of these Terms of Service. The Website owned and operated by Sea Tour Asia Co.,Ltd. “Gogorio” A permission of tourism business number 11/10340, with registered office at 62 Tanee Road Taladyod Pranakorn Bangkok Thailand, Post Code 10200. Company Registration ID No. 0105558045581.

The User agrees to keep confidential any passwords provided to access the Website and ensure that no unauthorized third parties gain access to them. The User accepts responsibility for any financial consequences arising from the use of this Website with the User’s password to the Website or from the use of the User’s passwords by third parties.

The rules regarding the processing of the personal data of the Users can be found in Privacy Policy within the Website.

APPLICABILITY

This User agreement along with Terms of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Sea Tour Asia Company Limited trading name as ("Gogorio").

Any person ("User") who inquiries about or purchases any products or services of Gogorio through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of Gogorio are collectively referred to as 'Website'.

Both User and Gogorio are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.

"Terms of Service" available on Gogorio’s website details out terms & conditions applicable on various services or products facilitated by Gogorio. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.

ELIGIBILITY TO USE

The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Gogorio. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

Before using the Website, approaching any Sales Channels or procuring the services of Gogorio, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Gogorio. If the User does not agree with any part of this Agreement, then the User must not avail Gogorio’s services and must not access or approach the Sales Channels of Gogorio.

All rights and liabilities of the User and Gogorio with respect to any services or product facilitated by Gogorio shall be restricted to the scope of this User Agreement.

WEBSITE

Gogorio also works with other companies to offer reservations options in accommodations worldwide to guests. In some cases, you will receive a confirmation referring to such other companies. Gogorio may also offer the option to book 

User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.

Access to certain features of the Website may only be available to registered User(s). The process of registration may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Gogorio is true and accurate.

Gogorio reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.

Gogorio will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

Gogorio reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to info@gogorio.com On receiving such report, Gogorio reserves the right to investigate and/or take such action as the Company may deem appropriate.

COOKIES

Our website uses and allows third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Site that collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the Site to you, such as to keep you logged in while your visit our Site, while other Cookies are used to provide you with a better user experience, such as:

  • To personalize the Site by remembering information about your activities on the Site (e.g., the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions or browsers (including when they have not logged-in) so as to deliver tailored information;
  • Perform website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Site forms through selected third parties but we will take sufficient precautions to ensure that personal information will not be collected during such recordings e.g. through the adoption of irreversible masking. Website analytics is used to improve our Site and services; and
  • To provided you advertising tailored to your interest (see below for details)

Please also visit the following third parties' websites to exercise certain opt-out choices over Cookies:


FORCE MAJEUR

here can be exceptional circumstances where Gogorio and / or the Service Providers may be unable to honor the confirmed bookings due to various reasons like act of God, labor unrest, insolvency, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight cancellations etc. or any other reason beyond the control of Gogorio. If Gogorio has advance knowledge of any such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that Gogorio being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User has to contact the Service Provider directly for any further resolutions and refunds.

The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures, Gogorio's obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge Gogorio from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User.

In no event shall Gogorio and be liable for any direct, indirect, punitive, incidental, special or consequential damages, and any other damages like damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

ADVERTISERS ON GOGORIO AND LINKED WEBSITES

The Website may contain links to third party websites. Gogorio does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User's risk and Gogorio shall assume no liability for the same.

Gogorio is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.

Gogorio does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.

The linked sites are not under the control of Gogorio and hence Gogorio is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Gogorio is providing these links to the Users only as a convenience.

FAKE CALLS AND OTHER SIMILAR PHISHING, SPAM OR FRAUDULENT ACTIVITIES

Gogorio’s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP and etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.

Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.

If you are ever asked for any of the aforesaid information, please report it immediately on info@gogorio.com.

RIGHT TO CANCEL

The User expressly undertakes to provide Gogorio with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Gogorio.

In case Gogorio discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Gogorio shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Gogorio shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.

If any judicial, quasi-judicial, investigation agency, government authority approaches Gogorio to cancel any booking, Gogorio will cancel the same without approaching the concerned User whose booking has been cancelled.

The User shall not hold Gogorio responsible for any loss or damage arising out of measures taken by Gogorio for safeguarding its own interest and that of its genuine customers. This would also include Gogorio denying or cancelling any bookings on account of suspected fraud transactions.

BOOKINGS BY TRAVEL AGENTS

Except with the prior registration with Gogorio as B2B agents, priority partner or a franchisee, and explicit permission of Gogorio to use the Website, all travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Gogorio reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Gogorio shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.

All discounts and offers mentioned on the Website are applicable only to the User(s) of Gogorio for legitimate bookings

FLIGHT TICKETS - TERMS OF THE AIRLINES

The airline tickets available through the website are subject to the terms & conditions of the concerned airline, including but not limited to cancellation and refund policies.

Gogorio merely acts as a facilitator to enable the user to book a flight ticket. The contract of service for utilization of the flight is always between the user and the concerned airline.

Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Gogorio. As a facilitator Gogorio has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight.

Different tickets on the same airline may carry different restrictions or include different services and price.

The baggage allowance on given fare is as per the terms decided by the airline, and Gogorio has no role to play in the same. Some of the fares shown in the booking flow are "hand baggage fares" which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

CODE SHARE

Some airlines enter into "code share" agreements with other airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticker does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.

PRICING

The total price displayed on the website on the payment page usually includes base fare, applicable government taxes and convenience fee. users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the user does not pay the entire amount, Gogorio reserves its right to cancel the booking.

User agrees to pay all statutory taxes, surcharges and fees, as applicable on the date of travel.

To avail infant fares, the age of the child must be under 24 months throughout the entire itinerary. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, User will be required to make a separate booking using a child fare. Any infants or children must be accompanied by an adult as per the terms of the airlines.

TRAVEL DOCUMENTS

It shall be the sole responsibility of the user to ensure they are in possession of valid travel documents such as identity proof, passport, visa (including transit visa) etc. to undertake the travel. User agrees that in case of inability to travel for not carrying valid travel documents, Gogorio shall in no way be held liable.

User understands that the information (if any) provided by Gogorio regarding the travel documents is only advisory in nature and can't be considered conclusive. The User shall ensure checking the requirements of travel with the respective airlines of the respective jurisdictions the User may transit through or choose to visit.

CHECK-IN TERMS

User should check with the airlines directly regarding the check-in timings. Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights.

User should carry valid identification proofs, passport, visa, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants.

USE OF FLIGHT SEGMENTS

In the event user does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Gogorio has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

CHANGES TO EXISTING BOOKING

Any changes that are made to any existing booking shall be subject to certain charges levied by the respective airline, apart from the service fee charged by Gogorio.

The User shall be obligated to pay applicable charges in the event of any alteration or modification to an existing booking. However, depending on the airline's policy and fare class, charges for changes or modifications to existing bookings may vary.

REFUND

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to Gogorio receiving the same from the airlines. However, the convenience fee paid to Gogorio paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to Gogorio, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the Gogorio service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the user used a credit card, Gogorio will make an appropriate charge reversal to the same credit card; like-wise if the user used a debit card, Gogorio will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.